Bestop fit issues

[red02tj]

I got a new top during the Bestop spring sale but it’s been mostly down since the weather has been so nice and it needs a good few hot days to stretch out, so I waited to see if it would stretch out.

The alignment on the top is off center, and pulling from the back corners. This is the 3rd top I’ve had on the frame, my second replace a top, never had any other issues. Opened a warranty claim and Bestop is saying my rear bow is walled out and they only support their bow straps, which is allowing the top to rotate.

Before I got back and push, anyone have any insights?

@Crystal@Bestop this is what we were PMing about.

 

[Frank M]

Do you have the plastic corner pieces? I know when I don't install mine the top is loose in the back around the windows.

 

[MutantNinjaTJ]

you are missing the corner stiffeners, that's a big part of your problem.

 

[red02tj]

Do you have the plastic corner pieces? I know when I don't install mine the top is loose in the back around the windows.

Yep. Have the tail gate clips and the plastics on the bottom of the corner that wraps around

you are missing the corner stiffeners, that's a big part of your problem.

it’s a full replace a top, I’ve got all the same parts my other tops have had. I’ve only seen plastics insert in the corner fabric verticals section on MasterTops
.

 

[TheBoogieman]

Sorry, all I could see was those BM taillights and WRG decal. My OFF BRAND Sierra Offroad top didn't have any plastic corner stiffeners and zero fitment issues. Bestop isn't the best top anymore and hasn't been for a few years.

 

[Frank M]

Yep. Have the tail gate clips and the plastics on the bottom of the corner that wraps around


it’s a full replace a top, I’ve got all the same parts my other tops have had. I’ve only seen plastics insert in the corner fabric verticals section on MasterTops
.

I was referring to the stiffeners. You should be able to get them from Bestop. They would help with your top sagging.

 

[red02tj]

I was referring to the stiffeners. You should be able to get them from Bestop. They would help with your top sagging. View attachment 624504

None of my previous bestops have had those. My issue is less saggging and more the top isn’t square, so when it’s latched at the header, it’s rotating 10-15*

 

[John Cooper]

None of my previous bestops have had those. My issue is less saggging and more the top isn’t square, so when it’s latched at the header, it’s rotating 10-15*

If you want to try the stiffeners let me know, I think i have a couple of sets. Your welcome to one if you want a set.

 

[red02tj]

If you want to try the stiffeners let me know, I think i have a couple of sets. Your welcome to one if you want a set.

TY. Will text you this weekend when I have a chance to mess with the top again

 

[red02tj]

Bestop isn't the best top anymore.

Yep. 2+hr wait earlier this week to speak with someone, and today they say their phones are down because they’re too busy to answer. And I’ve never gotten a response to my emails.

 

[John Cooper]

Yep. 2+hr wait earlier this week to speak with someone, and today they say their phones are down because they’re too busy to answer. And I’ve never gotten a response to my emails.

What about the Bestop rep on here?

 

[red02tj]

What about the Bestop rep on here?

She did respond to my DM asking her for help

 

[John Cooper]

She did respond to my DM asking her for help

Blow up her in box

 

[Crystal@Bestop]

Yep. 2+hr wait earlier this week to speak with someone, and today they say their phones are down because they’re too busy to answer. And I’ve never gotten a response to my emails.

Hi there - @red02tj and @TheBoogieman
We sincerely apologize for the inconvenience during our Customer Service peak season. This year has brought significantly higher-than-usual email and call volumes, which unfortunately has led to delayed email responses and longer hold times.

Our team is working hard to get back to everyone as quickly as possible, and emails are answered in the order they’re received. To help avoid further delays, we kindly ask that customers send only one email per inquiry.

We know the hold times can be frustrating — but calling in remains the fastest way to connect with a rep directly. Thanks for your patience and understanding while we work through this busy season.

You will get an email response from the team, again, my apologies for the inconvenience and delay.

~Crystal@Bestop
www.bestop.com

 

[red02tj]

3 weeks…and I finally got approved for a rear window replacement, under the current assumption it’s misaligned which is causing the tight fit/rotation.

To be continued.

 

[red02tj]

3 weeks…and I finally got approved for a rear window replacement, under the current assumption it’s misaligned which is causing the tight fit/rotation.

To be continued.

Warranty replacement has still not shipped. Current wait time is 190-240 minutes.

@Crystal@Bestop at what point do I just dispute the charge with my CC and order from someone else.

 

[TheBoogieman]

Warranty replacement has still not shipped. Current wait time is 190-240 minutes.

@Crystal@Bestop at what point do I just dispute the charge with my CC and order from someone else.

Wait time for emails is probably 5-7 days. I would've disputed it and got a refund in the 3 weeks you waited to get approved. I have zero patience for bad customer service.

 

[KingPhilip3rd]

hah...they're in the convertible top business and complaining about peak call volume / seasonal demand.

pretty sure summer comes every year

those call/email response times are atrocious.

 

[DaveC]

3 weeks waiting for an approval for warranty parts, and 2 weeks after receiving said approval, the part still hasn't shipped?

You're far more tolerant than I.

 

[TheBoogieman]

hah...they're in the convertible top business and complaining about peak call volume / seasonal demand.

pretty sure summer comes every year

They should hire some illegals to answer the phones and respond to emails.