Bestop Supertop fit, but I think it's the frame?

[Abendage]

Thanks for the update. I got a PM from Crystal as well but was kind of waiting to hear how yours turned out before I reinstalled everything to be able to submit a warranty claim.

 

[TJosh02]

I have the Bestop Supertop in Twill. My fit was fine but the rear window zipper has basically been unusable since first use. With the lube as well. It splits left and right. Wonder if this is covered?

 

[freedom_in_4low]

Thanks for the update. I got a PM from Crystal as well but was kind of waiting to hear how yours turned out before I reinstalled everything to be able to submit a warranty claim.

I wouldn't wait, based on what I've seen with the response times.

Trying to stay positive with a sense of humor...but this is what I think of every time I look at it.

 

[freedom_in_4low]

I ended up getting a response yesterday afternoon that they were test fitting the same top in an LJ body to review the fit and would get back to me. I responded with the measurement findings from my post earlier yesterday. Man would I love for this to get fixed, I'm really excited about being back to a factory style top; what I would love even more is if my issue leads to Bestop figuring out a process issue and an improvement in the product for future buyers.

 

[Abendage]

I ended up getting a response yesterday afternoon that they were test fitting the same top in an LJ body to review the fit and would get back to me. I responded with the measurement findings from my post earlier yesterday. Man would I love for this to get fixed, I'm really excited about being back to a factory style top; what I would love even more is if my issue leads to Bestop figuring out a process issue and an improvement in the product for future buyers.

Sounds like they’re taking it seriously, I’ve been hesitant to put mine on to get pics for the warranty claim because if their solution is to just send another top, that isn’t a solution. Thanks for posting your findings. Looks like there’s hope!

 

[freedom_in_4low]

Updates:

8/18

Hello,
Thank you for sending over those photos. I would like to inform you that our quality team is still investigating this for you. They have finished the fitment testing and found that this case and issue require more support from other departments for a permanent solution. I will follow up with an ETA here in the next 24 hours.

8/26

It's been quite a bit more than 24 hours, just checking in for an update.

I also need to mention that the header cracked at the point of the bow attachment during my attempts to make it fit. I hadn't noticed until I removed the top to put my old top back on for a 4 wheeling trip.

8/27

Hello,
I wanted to follow up with you regarding the fitment concerns you reported with your soft top. After reviewing your case, our quality and engineering teams were able to identify issues with both the soft goods and the hard goods. To address this, they are working closely with our manufacturing team to make improvements to both areas so that the fit is corrected and this issue does not occur again.
Because these changes involve engineering and production updates, it will take some time to implement properly. I sincerely apologize for the delay this has caused and for the inconvenience to you in the meantime. Please know that we are taking this seriously and want to ensure the solution is done right the first time.
We’ll continue to keep you updated as progress is made and will reach out as soon as we have a clear timeline for you. Your patience is greatly appreciated while we work to resolve this.

 

[Abendage]

Thanks for posting the update, I submitted my case on the 15th and haven't heard anything back yet.

 

[freedom_in_4low]

another update:
9/9/2025

I appreciate the answer and I understand that solutions involving engineering and production can take time, and I am optimistic that your reply indicates the issue is being taken seriously and is likely to come to a satisfactory resolution. I just want to check in and see if you have any further updates. Should I expect this to be a number of weeks? Months?

9/10/2025

Hello,
You are correct, and please know we are taking this matter very seriously. We’re actively working with all of our departments to address the issue, and we may be implementing a small design change to further improve the top.
That process typically takes about 4-6 weeks, though it’s possible it could be completed sooner. I just wanted to set that expectation so you’re aware of the timeline.
We truly appreciate your patience and understanding as we work to make the necessary improvements.

 

[TheBoogieman]

You have WAY more patience than I do.

 

[Abendage]

They still haven’t responded past the initial submission email on mine. Thanks for keeping us posted.

 

[Hacker412]

I experienced the same issue with the gap in the windshield. The gap gradually disappeared as the fabric stretched, at least in my case. You can try pulling the fabric while clamping the top down. Be sure to check that the pins are tightly screwed in from time to time, as I had one fall out because I hadn’t noticed it had become loose. I am including some pictures so you can see how it attaches.

 

[Hacker412]

Something seems off as I looked closer at the pictures. I do not know if a 97 tj is different, but I do not have the same attachments on mine.

 

[freedom_in_4low]

Something seems off as I looked closer at the pictures. I do not know if a 97 tj is different, but I do not have the same attachments on mine. View attachment 642770

mine is an LJ so the attachment points vary somewhat from TJ.

 

[freedom_in_4low]

Some updates...hoping my patience pays off!

10/27/2025

Just checking in on this again. It's been over 6 weeks since our last correspondence.

Thanks

10/31/2025

Hello,

Thank you for your patience as we continue reviewing your eTop. I wanted to provide you with an update on the current status.

Our engineering team is finalizing updated hardware design changes, which have taken longer than originally anticipated. The good news is that we are nearing the finish line and expect to begin test fitting and preparing for shipment soon.

That said, due to the ongoing design updates and testing schedule, we unfortunately do not have a firm ETA for shipping at this time. Please rest assured that the team is actively making these improvements to ensure you receive the best possible version of your top.

We truly appreciate your continued patience and understanding as we complete this final stage.

Not sure why she referred to it as an eTop, I think probably just a mistake as I don't think that even exists for a TJ.

11/4/2025

Hello,

I am following up with an update and have some good news that we finally received your reworked soft top at our warehouse and we are preparing to ship. Is the address below where you want the top to be sent?

-address redacted-

I confirmed, and...

Hello,

Thank you for confirming. I have created order ———- with a brand new unit that has been reworked at our manufacturing plant. We are going to do some final fitment testing and inspections before sending it to ensure that it is within spec. I will follow up with the tracking number.

I received a zero balance invoice this morning (for the correct Supertop NX) with a FedEx tracking number which gives an expected delivery date of tomorrow. Will update when I get a chance to put it on!

 

[ItchyDong]

Some updates...hoping my patience pays off!

10/27/2025


10/31/2025


Not sure why she referred to it as an eTop, I think probably just a mistake as I don't think that even exists for a TJ.

11/4/2025


I confirmed, and...



I received a zero balance invoice this morning (for the correct Supertop NX) with a FedEx tracking number which gives an expected delivery date of tomorrow. Will update when I get a chance to put it on!

Damn man. That’s great news. I installed mine on the LJ back in 2022 (I think) and have all the same fitment issues you have and just lived with it. I wonder if there will be a kit or something I can buy to correct it or if I’ll have to buy a whole new top.

 

[freedom_in_4low]

I definitely didn't have "chase a FedEx truck" on my bingo card for today...

The driver (not pictured below, he's the one holding the tablet) dropped off 2 out of the 3 packages I was expecting but marked them all as delivered, including the soft top, with the same photo of two packages loaded into the tracking for all three numbers.

Pictured: two boxes of ACC Essex carpet for an SJ. Not pictured: LJ soft top

Fortunately I was home and saw him bringing the carpet up, but it took a minute or two before I was able to go check the porch and see that there had not been a followup trip with another box. Assuming he had just not been paying attention and drove away forgetting one was still on the truck, I jumped in my truck and headed toward the front of my neighborhood, just managing to keep eyes on him long enough to see him enter a subdivision a mile down. Had to hunt a little bit but eventually found him on a dead-end road back to back to another, smaller FedEx truck. Lo and behold, my top in the back....busted open.

They said they had planned to return to the DC to repair the package, but assured me that there was no damage to the product itself and I could take it as-is without giving up any recourse should I find damage upon inspection. Rather than give them another 24 hours to screw it up or lose something, I took it with me.

After taking my word for it that the box belonged to me and doing nothing whatsoever to verify my identity, they transferred it into the back of my pickup and I drove back home.

It'll probably be a few days before I can try it out as I have several more urgent commitments to take care of.