So, my fairly new GE fridge has the water filter with the RFID label on it. On the dot of 6 months it flashes red with no way to reset the light. If you put in an aftermarket filter the water and ice shut off. Not paying $50+ for their filter. The work around is to get a free bypass plug from GE and put it near the filter. That way I can use aftermarket filter that are much cheaper. Sooo 6 weeks ago I ordered one, 3 weeks later nothing. Call back "oh we had the model number wrong" you have my phone and email wouldn't you follow up? They then retake all my info and tell me it will be out next day service.....mmmmm still not here. Call back, "oh, it is out of stock till Dec 30"????? How can you tell me that it is shipping next day air when you don't even have it.
WTF, all this inventory tracking and they still can't get it right! At least CS is in the states with a nice female with a great southern accent.
My assumption would be that they are stonewalling you...
