I'm not one to get angry at a company for things like this. I don't particularly mind small things that make no functional difference in a product. I do, however, call the company and at least have them acknowledge the shortcomings of expectation. It is their response to such that determines my feelings afterwards.
For example, the UCF front bumper I used to have was shipped with shoddy cardboard that was just wrapped around the bumper with packaging tape completely "coating" it. The bumper arrived with small but obvious gouges and slashes from tearing the box and hitting things in transport. Their website also promised sanded welds for a smooth look. The welds were not touched at all. I called Matt (or Mike, can't remember) and informed him no big deal for me, but would like him to know about it so other people don't see lazy packaging and damaged/ill-advertised products. He basically told me, "yeah things happen, oh well".
At that point, even if FluxOR didn't come out with a bumper, I was going to rid the UCF bumper and not recommend their products anymore due to the lack of care and service for an expensive piece of equipment.
