Brook sent me an email a couple weeks back that I never received. I looked in my junk folder and it wasn't there either. He just sent me an email stating that (with the original email he sent) and then immediately called me to discuss the issue.
He will have a new inner in the mail soon. No questions asked. He stated "lifetime warranty is a lifetime warranty." I told him about the splines being twisted years ago, and he said they should have warrantied it back then when I was denied.
Glad to see that. I was really hoping for the best and they came through. Glad it was a simple snafu and not them going full Savvy