I have never "taken a break" from tuning JTEC. EVER. I just did a blown TJ yesterday. I took a brief hiatus when I was changing day jobs where I had someone tuning on my behalf, with oversight from me. Even then, we still did jtec tuning.
We have a disclaimer that all 96-98 JTEC tuning w/ HPtuners is at ones own risk , because the datalogging with those on HPTuners has been spotty at best. I can't blame someone being salty about spending 1500+ on a tuning suite only to discover they cannot datalog.
I don't know where some of these rumors come from...
@Matt84 , SCT did have some occasional issues with the Jeeps (mainly with datalogging). That has nothing to do with the service we provide. The issues seemed to be at random/specific to individual vehicle and not year, model, etc. We stopped selling SCT handhelds approx 18 months ago because of these sorts of issues. Since then, everything JTEC has has either been via hptuners, bench flash (which I use HPT on) , or SCT but customer has to source their own handheld. I cannot custom tune without datalogging. If there is anything you need, send me an email,
ryan@frptuning.com with your order # and information and we will see it through. I would prefer to deal with order/customer specific issues in private discussion.
There has been HUGE, HUGE changes to the business in the last 2 years , guys, I hired staff, moved facilities, moved custom tuning to an appt-based basis to eliminate variance in tuning wait times, I went personally through approximately 16,000 emails to ensure everyone that may have tried to reach out to me got some sort of a response.
Outside of any period of time where I was out due to my wedding or the birth of my son, email turnaround times (outside of appts) has averaged 1-2 business days tops and if by some chance I am not able to be reached, there is staff available to speak to via email, phone, web chat.
We have been the gold standard for Chrysler/Jeep/Dodge late model engine management and we will only continue to be so.
Regarding the pricing... There's plenty of people that will swing and miss, for less. To run my business with brick and mortar, staff that are skilled and motivated, overhead, inventory (moreso for parts) , and all the ancillary stuff that comes with that, then deal with the precarious nature of tuning 20-30 year old vehicles that someone else built, sight unseen with precision, this is what it costs.
A device costs 400+ shipping, and credits cost 50.00 per unit. I stopped using AEM widebands because of failure rate, so you end up with a 400.00+ Ballanger wideband. So yes, it is very easy to end up with a "expensive" tuning arrangement because all of these items are critical to doing it properly.
If you can find someone with our kind of experience, let alone track record when it comes to tuning these platforms, and will do it for half the cost, by all means, I would understand anyone going the cheaper route.
Regards,
Ryan
