My turn to P&M, fellers! If this is too long a read for you, scroll to the end and see the short version bolded.
As I've been building my LJ, I've continued my life-long pursuit to learn every day. Lately, it's getting annoying. I've been designing parts in Fusion 360, which wasn't a huge learning curve because I used ProEngineer in the 90s for several years. Then, I decided to buy a scanner so that I can scan things with which my designs interface. That was about $500. So I scanned a diff cover (I plan to design a skid plate similar to what Currie does on their rear Dana 60). Scanning was 100% new learning for me. That technology didn't exist during my motorsports/powersports career.
I learned that the point cloud created by the scanner was not very useful - there are defects in it, and it's difficult to turn that into a solid model in the free version of Fusion 360. I did some reading and learned about a prismatic conversion process in Fusion 360 that allows you to turn the point cloud into a surface - in the pay version, not the free version. I guess it used to be free, but AutoDesk figured out it was an often-used feature by 3D printing enthusiasts, so they took it out of the free version. Honestly, I don't blame them. They are, after all, a for-profit company. That's not my rant this morning.
So, I waited for a sale and paid for the full version - another $350 spent on this learning. Of course, it's a subscription license, so at the end of this year-long license term, I'll no longer have access to the full version, and if I want to keep it, I get to pay full price, currently $680. Of course, I'll likely wait and see if I can get it for half off again. That's still not my rant this morning.
I tried using the prismatic conversion feature and gave up trying to use it. Too many problems to solve getting it to work. The scanner I bought is the Moose by 3DMakerPro. Yesterday, I bought the full version of the expensive software they tout as the magical software to make it easy to convert a point cloud into a surface or solid. They are having a summer sale, and instead of paying $2k for the software, I got it for $1500. Cool! I might finally get this figured out after investing almost $2.5k in new hardware and software. That high cost is still not my rant this morning.
So, other than the high cost of this new endeavor, what's my rant? Well, I bought the software, which is called Geomagic Wrap and is made by a company called Oqton, a big player in the 3D software market for industry (the automotive world uses it). The version I bought is specifically made for 3DMakerPro, and Oqton's full version of it starts at $10k! And I think it's an annual license.
When I bought it yesterday, I tried installing it. The link to instructions for the complicated installation process that I received was to Oqton's web site. Of course, what I saw on the screen didn't match the instructions.

The instructions showed that you enter a 20 digit license key code, it contacts their server to validate the code, that enables a Validate button, and after you press that, you're golden.
But that's not what the software did. I entered that long code, then it emailed me a second, shorter code that I had to enter. Then I was made to fill out name, company ("Self"), address, phone, and my industry (no selection for "DIY"). After filling all that out, the Validate button was enabled. Cool - I'm there! Nope, I got a message saying that my validation is in process and I'll receive an email with further instructions. Huh?
That was last night. As I type this, I still haven't received said email. So this morning, I sent an email to support at Oqton. Less than ten minutes later, I received a response email from a human (I think) - impressive, right? Nope, here's what it said:
All support for this product must go through 3DMakerpro. Please contact their support team: 3DMakerpro - Contact Us
How are they going to help me? The licensing process is performed by Oqton, not 3DMakerPro! I've emailed 3DMakerPro before with questions. I've never once received an email response - they're based in Hong Kong and support is horrible.
If you're still reading this epic rant, here's the meat of my rant this morning:
The state of customer service today is miserable! I spent $1,500 on software, and I can't use it, and I'm not sure I ever will be.
{thanks for letting me vent, fellers!}