Some giant customer service issues, general arrogance toward me as a customer, and over promising ship dates. That was a few years ago, so things may have changed.
That said, they make some of the best products for TJ's.
Do you have any pictures of this magical suspension that is supposed to be better than the Savvy midarm?
I'd heard about those shipping issues in the past. I will say, I'm 99.9% sure they got that sorted out. I've ordered a ton of Savvy parts in the past year, and every single one of the parts I ordered has shipped the same day I ordered it. In fact, I ordered that mid-arm kit on Tuesday, and it just got here today (Friday). I was shocked at how quick it came!
Here's some photos of the JW mid-arm on various TJs:
