Recent content by Crystal@Bestop

Hey there - Customer Service will be reaching out to you today on your warranty claim, just wanted to give you a heads up! ~Crystal@Bestop

Hey - I just sent you a DM. ~Crystal@Bestop

We hear you—and you're not wrong to expect better. You're right that this isn’t our first summer, and we absolutely should be able to handle the demand that comes with it. That said, the delays you've experienced with your warranty parts are unacceptable, and we take full responsibility for...

Thank you for taking the time to share your thoughtful feedback—we genuinely appreciate it. You're absolutely right: customers who invest in our products deserve a smoother and more responsive support experience, especially during times when capacity is stretched. Your suggestion about...

We get it—this definitely isn’t our first peak season, and no one here is making excuses. The reality is, despite planning and preparation, this year brought volume and challenges that pushed even our best efforts to the limit. Is it ideal? No. Are we working through it? Absolutely. No one is...

@red02tj I talked to the Customer Service Manager and Supervisor, you will be hearing from one of them today. @TheBoogieman and @KingPhilip3rd - You're right—wait times are longer than usual right now. With the hotter-than-usual summer, just about every Jeep owner is calling or emailing, which...

Hi there - @red02tj and @TheBoogieman We sincerely apologize for the inconvenience during our Customer Service peak season. This year has brought significantly higher-than-usual email and call volumes, which unfortunately has led to delayed email responses and longer hold times. Our team is...

Oh man, I'm sorry Mother Nature was in a bad mood and ruined your top, hopefully everyone made to safety in time and is ok! Keep your eyes on our website around the middle of June if you're planning on replacing the top soon ;);) ~Crystal@Bestop www.bestop.com

If you need help identifying your TJ top, let me know! I've been with Bestop going on 17 years so I think I might be able to assist lol ;):cool: crystal.dennis@bestop.com ~Crystal@Bestop www.bestop.com

@macleanflood We sure do make TJ uppers! 97 is one of my favorite years too :love: ~Crystal@Bestop www.bestop.com

Hey there! Bestop still makes and sells the Upper Door Sliders, they're part number 51787 :cool: https://www.bestop.com/?utm_source=wranglertjforum.com&utm_medium=referral&utm_campaign=forum"]- Crystal@Bestop www.bestop.com[/URL]

Hey, I'm curious when you emailed Customer Service, could you email me the case number that you would have received in an auto reply so I can look into this more for you please? crystal.dennis@bestop.com. Thank you!! ~Crystal@Bestop www.bestop.com

Hi there! We discontinued the Storage Module back in 2004 and even if we still had the blueprints for it, its considered proprietary information so Customer Service wouldn't be able to offer that. However, I'd be happy to send anyone interested in the installation instructions to them! As for...

Oh my goodness, I completely forgot about the Extendatrunk lol ahhh that brings back memories of standing in the Bestop parking lot and installing one when I started back in 2008!! It was part number 42633-01, I attached the instructions if anyone in this thread is interested? ... I can't get...

That's not our Instatrunk, I'm actually not sure whose it would be unfortunately. ~Crystal@Bestop